Rules for the provision of public services

Terms for provision of public services

Provision of utilities begins with the moment when:

1. A person became the owner of a dwelling, in other words bought an apartment and registered on this living space.
2. A member of the housing cooperative was provided with housing in HBC.
3. A tenancy agreement has been concluded between the lessor and the tenant.
4. An agreement was concluded for the provision of public services.

Utilities are rendered around the clock uninterruptedly or breaks should not exceed the duration established in accordance with the requirements for the quality of the services provided and are listed in Appendix No. 1 to this Resolution No. 354.

Consumers should receive the following services in a timely manner:

• providing an apartment with cold water that is supplied centrally;
• hot water supply also in centralized networks;
• wastewater and sewage system centrally;
• power supply;
• gas supply;
• heating in compliance with air temperature in accordance with clause 15 of Annex 1 to this Regulation. Heating is supplied to apartment houses when the outside temperature is kept at + 8 ° C for five days, for the sixth heating to be supplied to the apartments;
• sale of solid fuel if houses have stove heating.

Why do I need a contract for the provision of public resources.

The contract specifies the rights and obligations of the parties, as well as the volume of services provided. Conditions for the provision of public services depend on the way the residential apartment building is managed. Conclusion of the contract for the supply of utilities occurs between the owner of the apartment or the homeowners' association( the consumer cooperative) with the organization that provides communal resources. At the same time, the managing organization can not refuse to provide services, nor can a partnership or a cooperative have the right to refuse tenants to provide communal services in accordance with the degree of improvement of the residential building.

Conditions for supplying homes with cold and hot water, heating, electricity, gas, water disposal are prescribed in the relevant contracts with resource-supplying organizations. If the apartment is rented or rented, then all conditions are laid down in the contract for hiring or renting a dwelling.

Regulation innovations 354

According to the new provision:

1. Annual adjustments of heating fees are excluded.
2. The municipal organization( resource supplier) is obliged in some cases to provide installments to tenants.
3. If the arrears of the rent are more than three months, the utility may stop supplying resources.
4. In the payment document, each utility service allocated for general house needs is allocated as a separate line.
5. To pay for communal resources spent on common house needs, all tenants of the apartment should be proportionate to the area of ​​the apartment or in accordance with the number of residents.
6. Charging for services is made on average monthly indications for the year, if the owner of the apartment did not transmit the meter readings for 3 months.
7. New formulas have been introduced, which calculate the cost of resources and new requirements for processing receipts for payment.